Shipping and returns

Last updated 2026-10-03

Where we ship

We ship to addresses in Canada only.

Cost

• Orders under $49.00: $7.99 flat rate.
• Orders of $49.00 or more: free.

Delivery time

Most orders arrive in 3–10 business days after we confirm them. Items ship directly from our partner warehouse in [Canada / the United States], so items in one order may arrive in separate parcels. We email you a tracking number as soon as your order ships.

When you're charged

At checkout your card is authorized, not charged. We charge it once your order is confirmed with the warehouse, usually within one business day. If an item is out of stock, we cancel the authorization and email you. You aren't charged for it.

Returns

You can return unused items in their original packaging within [30] days of delivery. Emailhello@wagcollar.example with your order email and the item you'd like to return, and we'll send return instructions. [Who pays return shipping, and the return address, follow the supplier's policy.]Refunds go back to your original payment method within 5–10 business days after we receive the return.

Damaged, wrong or missing items

Email us within [14] days of delivery, with a photo if the item arrived damaged. We'll send a replacement or a full refund, including shipping. You won't need to send a damaged item back.

Lost parcels

If tracking hasn't updated for 10 business days, or it shows delivered but you don't have it, email us. We'll open a claim with the carrier and reship or refund your order.