Frequently asked questions
Can’t find your answer? Email hello@wagcollar.example. A real person replies within one business day.
When is my card charged?
When you check out, your card is authorized (held) for the total. We charge it once we confirm your order with our warehouse, usually within one business day. If something is out of stock, we release the hold and email you. You pay nothing for it.
How much is shipping, and how long does it take?
$7.99 flat, or free on orders of $49.00 or more. Orders arrive in 3–10 business days anywhere in Canada, and we email you tracking when your order ships.
Do you add sales tax?
No. We’re a small business, so we don’t add GST/HST. The total you see at checkout is the price of your items plus shipping.
Do you ship outside Canada?
Not yet. We ship to Canadian addresses only.
Can I return something?
Yes. Unused items in their original packaging can be returned. If something arrives damaged or wrong, we replace or refund it. The shipping and returns page has the details.
How do I choose the right size?
Products that come in sizes have a size guide on their page, with how to measure your pet. If your pet is between sizes, email us their measurements and we’ll help you choose.
Can I change or cancel my order?
Email hello@wagcollar.example as soon as you can. If we haven’t placed your order with the warehouse yet, we’ll change or cancel it and you won’t be charged.
Do you sell pet food?
No. We focus on gear: collars, leashes, toys, beds and accessories.